Returns & Exchanges
Due to the perishable nature of our craft beer and spirits, we cannot accept returns once a product has left our facility. However, we are committed to ensuring your satisfaction and will address any issues regarding damaged shipments or incorrect orders promptly.
Inspect Your Delivery
Please examine your order immediately upon arrival and document any visible damage to the packaging or leaking bottles before the carrier leaves.
Contact Support
Email our cellar team within 48 hours of delivery with your order number and clear photographs of the damaged or incorrect items.
Verification Process
Our team will review your claim and confirm if the issue qualifies for a replacement or a digital store credit based on current inventory availability.
Resolution
Once approved, we will ship out a replacement bottle at no additional cost or issue a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing